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Frequently Asked Questions on Registration

Registration Help


Why do I have to register with globeandmail.com?

We use registration data to better understand our audience so that we can tailor our content to their needs and interests.

The information collected during registration, along with user traffic and demographic statistics, helps us to better understand when to update, change or offer new services. This information also provides globeandmail.com with details as to the performance of third party advertisements and content. Information is totaled and we will never personally identify you.

We can assure you that:

  1. Any personal information collected will be treated as confidential.
  2. Personal information will not be sold to any third party.
  3. Personal information will not be "shared" with other divisions of Bell Canada Enterprises.
  4. If you choose to receive e-mails from globeandmail.com, we will only occasionally send you e-mails of new features, enhancements and promotions.

We require registration of anyone who uses globeandmail.com frequently. You also must register before you can purchase either a subscription to INSIDER Edition or pay-per-view articles.

The Globe and Mail takes your privacy seriously. Your information will never be given to, sold to or shared with any third party.

What are the benefits of registration?

With a single user name and password, you'll have access not just to globeandmail.com but also its partner sites GlobeFund.com, GlobeInvestor.com and GlobeTechnology.com. You will also be able to subscribe to globeandmail.com's Insider Edition where you'll enjoy exclusive content and tools only available to members.

Why do you need my e-mail address and how will you use it?

We may need to contact you from time to time about your registration profile, account issues or other matters that affect your use of globeandmail.com. For example, we'll send a thank you e-mail to you after you register as confirmation that you completed the process correctly. We also need to have your e-mail address so that we can send you an e-mail reminder should you forget your user name or password and are unable to log in to the site.

Once you've given us your e-mail address, you can choose to tell us to send you occasional e-mail announcements about the site, sign up for e-mail newsletters and, if you're an INSIDER Edition subscriber, GlobeEdge e-mail alerts.

Be assured that we take your privacy very seriously. Your information will never be given to, sold to or shared with any third party. To learn more, read our Privacy Policy.

Why do you need my age and other personal information when I register?

Collecting personal information allows us to better understand our audience so that we can better target content, features and tool to your needs. Be assured that your information will never be given to, sold to or shared with any third party. To learn more, read our privacy policy.

I've forgotten my username and/or password. How can I get this information?

If you have forgotten your username or password please go to http://globeandmail.com/forgotpassword/ and follow the instructions:

Enter the e-mail address on your globeandmail.com account and a link will be e-mailed to you. The instructions and link included in the e-mail will show you how to reset your password.

How do I change my user preferences?

Login to globeandmail.com using the "login" link at the top of the homepage. After you login, click on "Member Centre" at the top of the homepage. Once you have done this, and clicked on "my profile", you will be taken to our update you profile area. Here you can alter your personal information, e-mail options and user status.

Can I access my globeandmail.com account from more than one computer?

You can access your account from any computer as long as you have your user name and password.

If you usually use one computer to access globeandmail.com, check the checkbox that reads Remember me on this computer when you log in. So long as your browser is configured to accept cookies, you will not have to enter your user name or password on subsequent visits.

Do I have to log in every time I access globeandmail.com?

If you always use one computer to access globeandmail.com, check the checkbox that reads "Remember me on this computer" when you log in. So long as your browser is configured to accept cookies, you will not have to enter your user name or password on subsequent visits. Be aware that if you access your account from a computer other than the one on which you performed this action, you'll be prompted for your user name and password.

If I log on to globeandmail.com on different computers, how do I keep others from using my access?

To prevent others from using your access to globeandmail.com, you need to log out after your visit. To do this, please use the Log out button provided on the top right of all pages on the globeandmail.com websites. Clicking this button will result in a complete log out of globeandmail.com (including globeinvestor.com, globefund.com and globetechnology.com). To access the site again, you will be required to enter your user name and password in the log in page. You may wish to check the "Remember me on this computer" box, should you no longer wish to log in when regularly visiting globeandmail.com from a particular computer.

I have a user name and password from the Customer Care area of globeandmail.com. Can I use them to log on to globeandmail.com?

Unfortunately, information about Customer Care issues is stored in a separate database and cannot be accessed during the log-in process of globeandmail.com. You must register and choose a new user name and password to use on globeandmail.com. However, this username and password can be the same as the ones that you use on the Customer Care area of globeandmail.com.

Why am I prompted to re-enter my e-mail every time I access globeandmail.com?

After you register with globeandmail.com we send a thank you e-mail to the address you gave us when you filled in the registration form. If this thank you e-mail isn't accepted by that address (in other words, if it "bounces" back to us), the site assumes that the address you submitted is invalid and will prompt you to re-enter your e-mail address the next time you log in.

Usually, this situation is the result of simple human error: you may have typed your e-mail address incorrectly the first time. When prompted to re-enter your address, ensure you enter it correctly and you should not be prompted to re-register again.

Occasionally, bounced e-mails indicate more serious problems with e-mail accounts, such as when they're over their storage limits or experiencing other issues with their mail service provider. If you suspect that you're having trouble with your e-mail account, contact your mail service provider.