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Frequently Asked Questions on Your Stocklist


How does the stocklist work? How do I add stocks and indexes to my stocklist?

Use the stocklist feature to build and track a list of stocks or indexes you either own or would like to keep an eye on. To set up a stocklist, follow these steps.

  1. On the globeinvestor.com home page, Click Update/Create under the Your Stocklist heading. The Update Your Stocklist page appears.
  2. In the Add Symbol(s) to Your Stocklist text box, enter the symbol for your stock or index followed optionally by a hyphen and an exchange code (e.g.: BCE-T, DJIA-I). Your Stocklist can contain 100 or more symbols. To add multiple stock or index symbols to your Stocklist simultaneously, enter as many as 30 symbols, separated with a space or a comma.
  3. Click Add to Stocklist.
  4. You can view your Stocklist at any time by clicking Stocklist on the red bar at the top of any globeinvestor.com page.
  [back]   [top] globeinvestor.com - Help - Delete stocks from your Stocklist

How do I delete stocks from my stocklist?

To delete a fund from your Stocklist, follow these steps.

  1. Go to the globeinvestor.com home page.
  2. On the left side of the page, click Create/Update under the heading Your Stocklist. The Update Your Stocklist page appears.
  3. Click on the box to left of the stock that you wish to delete. A check mark appears in the box when the stock is selected.
  4. After you have selected the stocks that will be deleted scroll down to the bottom of the page and click the delete button.

Note: All stocks that have a check mark in the box will be deleted when the Delete button is clicked.

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I've lost my stocklist. Can you tell me why?

This site uses Web browser "cookie" technology to link your particular PC to the list of stocks you define. It does so by placing a unique number in the cookie file on your PC the first time you start a stocklist. The list of stocks you define is stored on our host server along with this unique number. Every time you make reference to your stocklist (e.g., for a stock report, or to update the list), the browser passes the unique number to the host so that we know who you are. That is not to say we know your name, just that we know which PC you are using.

This setup has a few obvious consequences:

  1. If the cookie file disappears from your PC, the link between your PC and the list of stocks we have stored for you is lost and can not be recovered
  2. Your stocklist can only be used via the PC on which it was defined

MSN Explorer users, please note: MSN Explorer users have reported that they are unable to maintain a Stocklist. We have confirmed that a problem exists and that it is related to the way MSN Explorer reads and saves cookie files. We have reported the problem to Microsoft and it is being investigated. MSN Explorer is currently intended only for U.S. residents and technical support for it is limited. We recommend that our viewers use Microsoft Internet Explorer instead of MSN Explorer until a fully-supported version becomes available.

In the case of Netscape, all cookies are stored in a single file called "cookies.txt". This file is usually stored in the Netscape subdirectory. For example in the case of Windows 2000 or XP, it could be stored as C:\Program Files\Netscape\Users\default\cookies.txt.

If you are using Netscape Profiles, please ensure that you login under the profile you created the list with, otherwise the cookie file will not be found.

In the case of Microsoft Internet Explorer, there is a single cookie file for each service you visit that uses cookies. The stocklist cookie file is called "investdb_theglobeandmail.txt". For Windows 2000 or XP, it is usually stored as C:\Documents and Settings\[username]\investdb_theglobeandmail.txt. This same file is linked to C:\Documents and Settings\Local Settings\[username]\Temporary Internet Files\investdb_theglobeandmail. Deleting the file in one place deletes it in the other place.

Listed below are the issues and solutions in regards to the stocklist:

1. Your browser must be configured to accept cookies (this is the default for browsers). If you have your browser set to warn you when a cookie file is sent, you must accept it in order to set up a Stocklist.

2. Do NOT use Windows Explorer to erase temporary Internet files. Deleting temporary Internet files with Windows Explorer erases the cookie file. Instead, use your browser directly, following the steps below that apply in your particular case.

  • Internet Explorer 6.0: Tools | Internet Options | Delete Files.
  • Internet Explorer 5.x: Tools | Internet Options | Delete Files.
  • Netscpe 7.x: Edit | Preferences | Advanced | Clear Cache.
  • Netscape 4.x: Edit | Preferences | Clear History.
  • Firefox: Tools | Options | Privacy | Cache | Clear
  • Opera: Tools | Preferences | History and Cache | Disk Cache | Empty Now

3. If you shut down your computer without first exiting your Web browser (Netscape or Internet Explorer), the "cookie" file we send is lost. Click the X at the top right corner of Netscape or Internet Explorer to exit properly.

4. You must use the same Web browser and the same computer to access your Stocklist as the ones you used to create it. For example, if you use both Netscape and Internet Explorer, you cannot access a Stocklist set up in Netscape with Internet Explorer, and if you created your Stocklist on your work computer, you will not be able to access it from home.

5. If you upgrade to a new browser (for example: Internet Explorer 5.5 to Internet Explorer 6.0) and install the new browser in a new directory, you can no longer access your Stocklist with the new browser. You will need to re-enter your Stocklist using the new browser.

6. Virus detecting software can delete the cookie file if it has been selected to clean out cookie files upon each start of your computer. You must de-select this option.

7. If you are running your Web browser from a network drive in your office, you may not be able to "write" cookies to the network drive, which would result in the Stocklist working the first time you set it up but not subsequent times.

8. You must be using the more recent versions of Netscape or Internet Explorer Web browsers. You can download the latest version of Netscape at:

http://www.netscape.com/download/

You can download the latest version of Internet Explorer at:

http://www.microsoft.com/ie/download/

9. Your cookie file must not be read-only.

Netscape users: In Windows Explorer, open the folder where your cookies.txt resides. This is usually the C:\Program Files\Netscape\ folder. Click with your right mouse button on the cookie.txt file. Click Properties. Make sure the box beside Read-Only is not checked.

Internet Explorer users: (if using WIN95+) In Windows Explorer, click with your right mouse button on the c:\Windows\Temporary Internet Files folder. Click Properties. Make sure the box beside Read-Only is not checked. Click with your right mouse button on the c:\Windows\Cookies folder. Click Properties. Make sure the box beside Read-Only is not checked. Open the c:\Windows\Cookies folder. Click with your right mouse button on the investdb.theglobeandmail.txt file. Click Properties. Make sure the box beside Read-Only is not checked.

If using Windows 2000, or XP the cookie files and folder are located here: C:\Documents and Settings\[username]\Cookies.

10. Your computer's system date/year must be current.

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Is there a way to ensure my stocklist will not be lost?

The information for your stocklist is stored in a cookie file on your computer. There are a number of reasons you can lose your stocklist - deleting temporary internet files, upgrading software or changing Web browsers, using anti-virus software.

You can set up a stocklist using Globe Portfolio - this way the information for your stocklist is stored on our computers and will not be lost when you make changes to your computer system. Follow these steps:

  1. Click Portfolio on the red bar at the top of any page. The User Login for Globe Portfolio screen appears.
  2. Click the New User Registration button. The User Registration screen appears.
  3. Fill in the registration form and click the Submit Registration button at the bottom.
  4. You will be prompted to enter a name for your portfolio. You can name it Stocklist if you like.
  5. Choose to Add Funds to your portfolio.
  6. You will be prompted to enter the symbols you wish to add to your portfolio. Next, you will be asked to enter the number of shares owned. If you do not wish to track the number of shares owned, click Portfolio Menu to return to the main page.
  7. Under the Reports & Charts heading, click Stock Report. A report identical to the Stocklist report will be shown for the stocks you have added to your portfolio.

Setting up your stocklist this way means that currently you cannot add indexes to your portfolio.

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Can I set up multiple stocklists or access my stocklist from home & work?

When you set up your stocklist in Globe Portfolio, you can create up to ten lists per account and access your account from any computer. Follow these steps.

  1. Click Portfolio on the red bar at the top of any page. The User Login for Globe Portfolio screen appears.
  2. Click the New User Registration button. The User Registration screen appears.
  3. Fill in the registration form and click the Submit Registration button at the bottom.
  4. You will be prompted to enter a name for your portfolio. You can name it Stocklist if you like.
  5. Choose to Add Funds to your portfolio.
  6. You will be prompted to enter the symbols you wish to add to your portfolio. Next, you will be asked to enter the number of shares owned. If you do not wish to track the number of shares owned, click Portfolio Menu to return to the main page.
  7. Under the Reports & Charts heading, click Stock Report. A report identical to the Stocklist report will be shown for the stocks you have added to your portfolio.

Setting up your stocklist this way means that currently you cannot add indexes to your portfolio.

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