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			<p id="updated">Posted  on 21/04/07</p>
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			<h2>RIM cites upgrade glitch for system crash</h2>
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<p class="byline">
								
                                
 RICHARD BLACKWELL
									
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			Research In Motion Ltd. says the glitch that crashed its BlackBerry e-mail system this week was prompted by the installation of some new software, and the failure of a backup system.
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