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United Mobile App Lets Customers Recognize Excellent Customer Service

09:31 EDT Friday, June 01, 2012


CHICAGO, June 1, 2012 /PRNewswire/ -- United Airlines today announced the Outperform Recognition Program for employees, rewarding them for  excellent service to customers, and offering prizes to customers who nominate the winning employees. Starting today, eligible customers who are MileagePlus® members may nominate eligible employees for service at the airport, on the phone, on a flight, or at any other point in their experience with United and United Express, using United's mobile app, available for Apple and Android devices.

The initial sweepstakes runs from June 1 through Sept. 30, 2012. At the end of this sweepstakes and future quarterly sweepstakes for as long as the program is continued, the company will select 16 winning employees randomly from the pool of customer nominations to receive cash prizes, with the top prize being $50,000 to one employee. Other cash prizes to employees will be for $25,000, $10,000, $5,000 (three prizes) and $2,500 (ten prizes).

The customer whose nomination is drawn as the Grand Prize winner will win a voucher for two round-trip first-class tickets, valid for U.S. travel, excluding Alaska and Hawaii, or two round trip economy tickets valid for international travel to anywhere that United flies. Other customer prizes include frequent flyer mileage awards.

"At United we're focused on creating a culture where everyone enjoys coming to work and gives excellent customer service because they want to," said Jeff Smisek, president and CEO of United. "We're committed to recognizing and rewarding our co-workers when they do an excellent job for our customers."

For more information on the program, including the Official Rules and eligibility requirements, customers can visit Customers can nominate employees using United's mobile app, available for Apple and Android devices.

This is the newest program at United that rewards employees for contributing to the company's success. For 2011, employees earned $265 million in profit sharing, more than $40 million for on-time performance, and 11 employees received brand new cars for perfect attendance.

About United

United Airlines and United Express operate an average of 5,605 flights a day to 375 airports on six continents from our hubs in Chicago, Cleveland, Denver, Guam, Houston, Los Angeles, New York/Newark, San Francisco, Tokyo and Washington, D.C. In 2011, United carried more traffic than any other airline in the world, and operated more than two million flights carrying 142 million passengers. United is upgrading its cabins with more flat-bed seats in first and business class and more extra-legroom economy-class seating than any other airline in North America. United operates nearly 700 mainline aircraft and has orders for more than 125 new aircraft deliveries from 2012 through 2019, including 50 Boeing 787 Dreamliners and 25 Airbus A350XWBs. United was rated the world's most admired airline on FORTUNE magazine's 2012 airline-industry list of the World's Most Admired Companies. Readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for eight consecutive years. United is a founding member of Star Alliance, which provides service to 190 countries via 25 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

Legal Disclaimer:

NO PURCHASE NECESSARY to enter the sweepstakes. A purchase does not increase your chances of winning. Open only to legal residents of countries served by United Airlines excluding countries only served by codeshare partners, who are MileagePlus® members and who, as of 5/31/12, are 18 years of age or the age of majority in their primary jurisdiction of residence and have access to an unlimited data plan web-enabled iOS or Android device (or otherwise have free Internet access to such device). Void where indicated in the Official Rules and where prohibited or restricted by law. Employee portion of Sweepstakes is open only to eligible employees of United Air Lines, Inc. or any affiliate of United, including, but not limited to, Continental Airlines, Inc., Continental Micronesia, Inc., Mileage Plus Holdings, LLC, and United Express carriers performing services in support of United Express or United operations.  "The Outperform Recognition Program" Sweepstakes starts at 5:00 a.m. GMT on 6/1/12 & ends at 4:59 p.m. GMT on 9/30/12. Sponsored by United Air Lines, Inc. Subject to Official Rules, and complete employee eligibility, available at

SOURCE United Continental Holdings, Inc.

For further information: United Continental Holdings, Inc. Worldwide Media Relations, +1-312-997-8640,

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