ATLANTA, Jan. 12 /CNW/ -- Service Intelligence, one of the leading providers of mystery shopping services in North America, announced today it has been selected by the International Mystery Shopping Alliance (IMSA) as the exclusive supplier of Canadian-based mystery shopping services as part of this coalition of companies. The IMSA is an international one-stop-shop for global clients who want to deploy mystery shoppers in multiple markets.
IMSA provides its clients with mystery shopping activities through its hand-picked member companies. Clients receive centralized project coordination and quick implementation, as well as access to the largest network of local shoppers over five continents. IMSA selects only those leaders in their markets with requisite quality control, advanced technology and well-trained shopper networks. IMSA chose Service Intelligence based upon these criteria, and the fact that Service Intelligence has more than 3,488 shoppers in Canada alone.
While Service Intelligence is based in Atlanta, the company offers mystery shopping services throughout the US and Canada. Now, through IMSA, Service Intelligence can offer its customers seamless mystery shopping services in Europe as well, increasing the company's international footprint.
Said Byron McCann, president and CEO of Service Intelligence, "We're in the business of helping companies create higher levels of customer satisfaction and loyalty by measuring how well they deliver on their brand's promise. Increasingly, global organizations are looking to one-stop shops for such services, and we are honored to join the IMSA team of mystery shopping suppliers chosen for their leadership and quality standards."
Service Intelligence's clients, including McDonalds, Chevron, Walgreens, and Church's, enjoy one of the largest cadres of shopper networks in North America. The company was also an early pioneer of online methods of data collection and reporting.
About Service Intelligence
Service Intelligence helps its clients deliver better customer experiences by providing performance assessment information from in-store, call center and web-based interactions. Service Intelligence is the leading provider of mystery shopping services in North America, boasting a large network of individually recruited and trained mystery shoppers, deep market research expertise and one of the most technologically advanced data collection and reporting infrastructures available. More information can be found at www.serviceintelligence.com.
/Web site: http://www.serviceintelligence.com /
/For further information: Cheryl Stumbo of Service Intelligence, or cstumbo(at)parkerlepla.com, or +1-206-285-5280/
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