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2003 Broker Survey
The Globe and Mail's 2003 On-line Broker Report
Score Sheet

Satisfaction Survey
 
Profiles
Click a broker to view contact info, services offered and fee schedules
BMO Investorline

CIBC Investor's Edge

Credential Direct

Disnat

eNorthern

E*Trade Canada


Merrill Lynch HSBC

National Bank Discount Brokerage

Qtrade Investor

Royal Bank Action Direct

ScotiaMcLeod Direct Investing

TD Waterhouse

THE GLOBE AND MAIL'S ON-LINE BROKER SURVEY

On-Line Score Sheet

In the table below, "E.S." is the "Electronic Services" category, and "C.S." is the "Customer Satisfaction" category (culled from the results of the Satisfaction Survey).

Broker Cost On-Line Experience Tools Trading E.S.  C.S. Total
25% 20% 20% 25% 5% 5%
100%
BMO
14.5 18 14 21.5 3 4  
75%
E*Trade
17 16 15 20 4 1  
73%
CIBC
18 15 13 20 3 1  
70%
Royal Bank
11.5 18.5 9 20 2 2  
63%
TD Waterhouse
13 15.5 19 19 3 3  
72.5%
Merrill Lynch
13 16 17 19 2 3  
70%
National Bank
14 14 11 19 3 3  
64%
ScotiaMcLeod
12 12 18 17 4 2  
65%
Qtrade
16 15 15 16 4 4.5  
70.5%
Disnat
12 6 2 15 1 3.5  
39.5%
Credential
20 16 8 12.5 3 2  
61.5%
eNorthern
23 11 3 12 2.5 4.5  
56%
Sun Life
11 14 8.5 11 1.5 4  
50%

See also: BMO tops list of on-line brokers | On-Line Brokerage Report Card | On-Line Score Sheet | Satisfaction Survey

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Comments? Come on, everyone has an opinion about who the best and worst brokers are. Send your thoughts to rcarrick@globeandmail.ca
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From
The Globe and Mail:

For on-line brokers, returning investors mean good business
June 24, 2003

On-line brokers make investing in DRIPs easy
April 12, 2003

Ameritrade will be tough on-line competitor
April 8, 2003

BMO InvestorLine top pick among on-line RRSP brokers
February 8, 2003

It's time to check out on-line trading fees
August 14, 2002

 
Rob Carrick
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