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2003 Broker Survey
The Globe and Mail's 2003 On-line Broker Report
Score Sheet

Satisfaction Survey
 
Profiles
Click a broker to view contact info, services offered and fee schedules
BMO Investorline

CIBC Investor's Edge

Credential Direct

Disnat

eNorthern

E*Trade Canada


Merrill Lynch HSBC

National Bank Discount Brokerage

Qtrade Investor

Royal Bank Action Direct

ScotiaMcLeod Direct Investing

TD Waterhouse

THE GLOBE AND MAIL'S ON-LINE BROKER SURVEY

On-Line Brokerage Report Card

Broker
(Owner)
The Good The Bad Rating
BMO InvestorLine
(Bank of Montreal)
InvestorLine nails the market for middle-of the-road investors with an astute blend of tools and services, including financial planning tools, real-time account summaries, on-line bond trading and a slick Web site that has finally been upgraded to allow clients to place stop orders. Costs are rising as of Sept. 30. The annual fee for RRSP accounts will be $100 if you have less than $15,000 in your account, and stock-trading com-missions have been tweaked in a way that makes some transactions a little more expensive than before. Also, there's a $5,000 minimum in place for buying money market funds. Note to InvestorLine brass: You could pull away from the competition if you offered equity research from BMO Nesbitt Burns. A
E*Trade Canada
(Owner; E*Trade Group)
E*Trade is doing back flips to attract aggressive traders. Through its Power E*Trade package, this broker offers high-powered trading tools, research and commission discounts tied to the number of trades you make. For all clients, E*Trade is one of the best at providing a full range of services on-line. Clients who don't qualify for Power E*Trade may feel like second-class citizens. There are also parts of the E*Trade Web site that need tuning up. Example: the lame homepage that clients go to after they log in. B+
TD Waterhouse
(Toronto-Dominion Bank)
Does a fine job of offering something for all types of investors, from beginners to hard-trading types. There are plentiful research tools, on-line bond trading and an impressive range of functions that you can do on-line (including view your monthly statements and fund prospectuses). Waterhouse is one of the more expensive brokers, though it's great for funds. Also, both the public and secure Web sites could use some fine-tuning. No broker makes it harder to get information on commissions than TD Waterhouse. B+
Qtrade Investor
(Privately held; Deutsche Bank has a minority stake)
A well-balanced package that scores well in all areas and even offers some surprises. Example: streaming stock quotes are available for a monthly fee. Lacks some of the amenities offered by the big bank-owned brokers. B
CIBC Investor's Edge
(CIBC)
With its $25 minimum commission for both market and limit orders, Investor's Edge has lots of appeal for cost-conscious traders. There are also copious amounts of equity research available from CIBC World Markets analysts, and decent amenities like real-time account information. This broker doesn't want pint-sized accounts and it says so loud and clear by dinging you for $15 per quarter if your account balance is below $5,000. There's also a $100 annual RRSP fee for accounts with less than $15,000. B
Merrill Lynch HSBC
(HSBC Holdings PLC)
Cool tools, including a vast library of global equity research from Merrill Lynch, HSBC and Standard & Poor's, plus a great portfolio analysis tool called Portfolio X-Ray. ML HSBC is also friendly to novices. It has no annual RRSP fees and no commissions on funds (if you hold them for six months). Global investors note: ML HSBC excels in this area. Falling behind the leaders in the breadth of its services. Can HSBC keep this broker competitive, now that Merrill Lynch has pulled out of the partnership? Note: Merrill's research will be on hand for another two years or so. B
ScotiaMcLeod Direct Investing
(Bank of Nova Scotia)
A deep, smartly organized collection of equity, fixed income and mutual fund research by ScotiaMcLeod analysts. There's also an impressive array of services offered on-line, including e-mail alerts and trade-fill notifications. Scotia's secure Web site for clients is a mess. It's cluttered, way too confusing and, worst of all, lacks basic functions that most other brokers offer. Example: you can't get a real-time stock quote on the same screen you use to trade a stock. With a sharper on-line presence, Scotia would have done a lot better in this ranking. C+
National Bank Discount Brokerage
(National Bank of Canada)
Reasonable fees and a much-improved Web site, plus on-line bond trading. Lags in the area of tools and research. C
Royal Bank Action Direct
(Royal Bank)
Action Direct's internal Web site is the best out there for allowing clients to swiftly check their accounts, look up quotes and research and make trades. It's a pleasure to use. This broker also offers on-line access to bonds and guaranteed investment certificates, a big plus for middle-of-the-road investors. Not enough conveniences or tools to justify having the most expensive minimum on-line stock trading commission at $29.95 (as of Sept. 15). This problem may be alleviated somewhat in the months ahead when investment commentary from RBC Capital Markets is added. C
Credential Direct
(Cdn credit unions)
Reasonable fees and a nicely done Web site. Savvy investors won't be satisfied. C
eNorthern
(Northern Financial)
Whether you place large or small trades, eNorthern is by far the cheapest broker in this survey thanks to a minimum on-line commission of $24. Plus, there are no commissions to buy, sell or switch mutual funds (as long as you hold them for six months). Everything other than price. That said, eNorthern is worth a look if you value low costs above all else. D+
Sun Life Securities
(Sun Life Financial)
Does the basics. Fees and commissions are near the top of the heap. D–
Disnat
(Mouvement des Caisses Desjardins)
Changes are coming for Canada's oldest and most decrepit discount broker, so don't take this grade too seriously. Where to start? How about an antique Web site, next to nothing in the way of investment research or financial planning tools and no on-line trading of mutual funds? E

See also: BMO tops list of on-line brokers | On-Line Brokerage Report Card | On-Line Score Sheet | Satisfaction Survey

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Comments? Come on, everyone has an opinion about who the best and worst brokers are. Send your thoughts to rcarrick@globeandmail.ca

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From
The Globe and Mail:

For on-line brokers, returning investors mean good business
June 24, 2003

On-line brokers make investing in DRIPs easy
April 12, 2003

Ameritrade will be tough on-line competitor
April 8, 2003

BMO InvestorLine top pick among on-line RRSP brokers
February 8, 2003

It's time to check out on-line trading fees
August 14, 2002

 
Rob Carrick
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