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2004 Broker Survey
The Globe and Mail's 2004 On-line Broker Report
Profiles
Click a broker to view contact info, services offered and fee schedules
BMO Investorline

CIBC Investor's Edge

Credential Direct

Disnat

eNorthern

E*Trade Canada

HSBC Invest Direct

National Bank Discount Brokerage

Qtrade Investor

RBC Action Direct

ScotiaMcLeod Direct Investing

TD Waterhouse

THE GLOBE AND MAIL'S ON-LINE BROKER SURVEY

On-Line Score Sheet

In the table below, "E.S." is the "Electronic Services" category, and "C.S." is the "Customer Satisfaction" category (culled from the results of the Satisfaction Survey).

Broker Cost On-Line Experience Tools Trading E.S.  C.S. Total
25% 20% 20% 25% 5% 5%
100%
BMO
16 18 15 24 3 2  
78%
E*Trade
17 17 14 20 4.5 2  
74.5%
TD Waterhouse
13 13 18 20 4 3  
72.5%
CIBC
18 15 14 19 2 2  
70%
Qtrade
16 14 15 17 3 5  
70%
Action Direct
14 17 15 20 2.5 2  
69.5%
ScotiaMcLeod
13 10 17 22 4 3  
69%
Merrill Lynch
15 13 12 16 1.5 3  
60.5%
National Bank
13.5 13 11 18 2.5 0  
58%
Credential
21 12 10 9 2 0  
54%
Disnat
13 8 12 14 1 2  
50%
eNorthern
14 8 4 14 2 0  
42%

See also: BMO still top of class
Score Sheet | Report Card | Satisfaction Survey

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