Online Help

Frequently Asked Questions

Click on a link below to read answers to th most frequently asked content and data questions related to globeinvestor.com.

Registration Help

• Why do I have to register with globeandmail.com?
• What are the benefits of registration?
• Why do you need my e-mail address and how will you use it?
• Why does globeandmail.com need my age and other personal information when I register online?
• I've forgotten my username and/or password. How can I get this information?
• How do I change my user preferences?
• Can I access my globeandmail.com account from more than one computer?
• Do I have to log in every time I access globeandmail.com?
• If I log on to globeandmail.com on different computers, how do I keep others from using my access?
• I have a user name and password from the Customer Care area of globeandmail.com. Can I use them to log on to globeandmail.com?
• Why am I prompted to re-enter my e-mail address every time I access the website?

Financial data

• Which stock exchanges does your site carry data for?
• How current is your stock and index data?
• How often are the company snapshots updated?
• Do you have information on unit trusts and Real Estate Investment Trusts?
• Do you have a stock ticker feature that will allow me to track my stocks throughout the day?
• Can I search the news articles on your site?
• Do you have historical price listings? Can I get the price of a stock on a past date?

Your Stocklist

• How does the stocklist work? How do I add stocks and indexes to my Stocklist?
• How do I delete stocks from my stocklist?
• I've lost my stocklist. Can you tell me why?
• Is there a way to ensure my stocklist will not be lost?
• Can I set up multiple stocklists or access my fundlist from home & work?

Globe Portfolio

• If you are a Globe Portfolio user with a question related to using Globe Portfolio, click here for our on-line Globe Portfolio help section.
• Should I use Globe Portfolio or the Stocklist to track my stocks?
• I can't log in to Globe Portfolio. What could be the problem?
• Do you have a feature that will let me track the exact value of my investment portfolio?